Shipping and Returns

1.Shipping

US domestic shipping is provided by UPS/USPS. You will receive an email confirmation when your order has been shipped, with tracking numbers.
Foula processes orders Monday through Friday, excluding major US holidays. Orders will be processed within 1-2 business days.
Orders placed on weekends/holidays will begin processing the following business day. Shipments may be delayed due to internal server errors, weather and other unexpected conditions.

・Orders that are $100 or more in products will receive FREE UPS/USPS GROUND* shipping.
・All shipping rates are determined by Shipping courier, and not by Foula.
・Order total amount is in US dollars, and international customers may have to pay exchange rate difference and customs fees.


A) U.S. Shipping
・Standard: 24hr handling time + delivery 3-5 business days.
・Express: 24hr handling time + delivery + 1-2 business days.
[Expedited orders must be placed before 4:00 PM PST/MST/CST Monday-Friday in order to be shipped the same day]
*Hawaii, Alaska and International shipping are subject to increased charges.
*Considering the expected delivery delay caused by natural disaster.


B) International Shipping
INTERNATIONAL CUSTOMS & LOST ORDERS
・We are not responsible for any additional customs charges or fees once your package has left our facility. Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot by marked as a “gift” or with altered prices.
・If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
・If customs fee and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
・Customers have up to a maximum of Ninety (90) days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
・International orders may be subject to local import duties and taxes (VAT). Purchaser is responsible for checking with the shipping destination country as to their regulations regarding duties and taxes.
・Purchaser is also responsible for paying any import duties, taxes or other fees that may be applied.
・Foula is not be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local postal office.
・Please note that any return shipping fees, customs duties, or other associated fees that are billed to Foula by the carrier will be deducted from the refund amount.


C) Track Your Order
You will receive an Email confirmation with a tracking number when Foula has shipped your ordered.
Once delivery confirmation becomes available, Foula is no longer liable for any Lost, Stolen, or Misplaced packages.
IT IS THE PURCHASER'S RESPONSIBILITY TO PROVIDE AN ACCURATE ADDRESS AND CONTACT INFORMATION.

UPS: 1 (800) 742-5877
Track shipment: https://www.ups.com/track?loc=en_US&requester=ST/
USPS: 1 (800) 275-8777
Track shipment: https://www.usps.com/manage/

Product availability
We make every effort to try and ensure that all of the merchandise we feature are in stock. In the event that an item becomes out of stock after your order is submitted, We will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock, We will ship the item when it is back in stock.

2.RETURN POLICY

Your satisfaction is our number one priority. Please open immediately when your order items arrived. Due to issues of hygiene, Foula cannot accept product returns after packaging has been opened. (Excluding adhesive). In the event that a return is desired, please contact us within fourteen (14) days of product receipt.
Unsatisfied item
If you are unhappy with your unopened and unused products and wish to return or exchange them, you can do so for up to Fourteen (14) days from delivery for a full refund or exchange. All refunds will be credited back to the original payment method. Buyer will be credited with his/her purchase price, minus the shipping cost and a $5 restocking fee. Foula is not responsible for covering these shipping costs.

Defect item
If in the unlikely event there is a defective product or quality concerns beyond your control, please contact us within 14days of product receipt and return within Thirty (30) days of delivery to receive a full refund or exchange. A return label will be provided. After Thirty (30) days, the product is nonrefundable.

Contact us:newyork.chelsea@foula.jp

RETURN ADDRESS
Foula [New York store]
120 West 25 th Street
New York, NY, 10001

Foula [Los Angeles store]
16901 S Western Ave #107
Gardena, CA 90247

Cancellations
All orders can be canceled without penalty until it has been shipped.
please email us at info_us@foula.jp or call us at +1 (917)-409-5951
Once shipped an order cannot be canceled or retrieved.